US Consumers Expect To Return $115 Billion In Unwanted Gifts
PYMNTS
JANUARY 3, 2021
On each side of the equation, the math is simple. Retailers that sell a product to a customer who ultimately returns it not only absorb the cost of executing a sale that ultimately will be for naught, but also need to process a returned item. If retailers can't restock the item, they lose whatever they paid for it.
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