The SaaS CFO

FEBRUARY 27, 2019

Guide to Churn and Retention Metrics You’ve often heard that churn is a company killer for SaaS and subscription businesses. To be more specific, high customer churn and long CAC payback periods will most definitely burn through your cash and ultimately lead to the demise of your business. Therefore, it’s critical to track, monitor and […]. The post How to Calculate Churn and Retention in SaaS appeared first on The SaaS CFO.

CFO 87

CFO 87

PYMNTS

MARCH 1, 2019

Facebook , Telegram and Signal are looking to launch their own cryptocurrencies that will allow users to send money internationally on their messaging systems. Citing various sources with knowledge on the matter, The New York Time s reported that Facebook is currently working on a coin that users of its WhatsApp could instantly send to friends and family.

Currencies 85

Currencies Auditing Securities Technology 85

CFA Institute

FEBRUARY 28, 2019

Aswath Damodaran has a blunt message for companies considering an acquisition: "Don't do it.".

Valuation 86

Valuation Economics Investments 86

Anaplan

FEBRUARY 25, 2019

Managing a sales team is not for the faint of heart. By nature, salespeople are strong-willed and focused on winning. Managing them is less like herding cats—it’s more like herding sharks.

Sales 51

Sales 51

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Investments

PYMNTS

FEBRUARY 27, 2019

Among the main virtues of this golden era of eCommerce and digital payments is speed. Seemingly instant access to extremely specific product pages. Quick browsing. Fast checkout and transactions — the fewer buttons the better. Have-it-yesterday delivery. Sometimes, though, that ideal of speed can and even should take a back seat to content — the type of content designed to pull in sophisticated or specialized consumers, the type of content that can seem out of place during this time of reduced a

eCommerce 85

eCommerce Retail Communication Marketing 85

PYMNTS

FEBRUARY 28, 2019

The Internet of Things (IoT) is about much more than the actual things, of course. All those “smart” appliances, speakers, TVs, vehicles, thermostats and other devices connect to networks and infrastructure in certain ways, with that back-end work a relatively significant source of anxiety in the world of digital payments and commerce. New funding generally targeting those connections, networks and infrastructure — along with fresh PYMNTS research — provide further evidence of the ongoing growth

Securities 79

Securities Manufacturing Forecasting Technology 79

PYMNTS

FEBRUARY 26, 2019

AlipayHK users will soon be able to use the service in parts of Japan and Southern China, the company said on Tuesday (Feb. 26). The service will be available next month in the Chinese cities of Shenzhen and Guangzhou, where AlipayHK customers can use their app in any places that accept Alipay, including theme parks, hotels and retail stores. In the Japanese city of Fukuoka, AlipayHK users can shop at the popular department-store chain Daimaru Tenjin.

Currencies 79

Currencies Retail Planning Marketing 79

PYMNTS

FEBRUARY 28, 2019

ACI Worldwide has announced a deal with The Western Union Company that will see ACI acquire Speedpay, Western Union’s United States bill pay business, for $750 million in an all-cash transaction. The combined ACI-Western Union business will service over 4,000 customers across the U.S. and have reach that expands into consumer finance, insurance, healthcare, higher education, utilities, government and mortgage.

Concentration 79

Concentration Currencies Healthcare Education 79

PYMNTS

FEBRUARY 26, 2019

Subscription commerce has come a long way since book-of-the-month clubs and those record and cassette retailers that tempted teenagers with seeming impossible introductory deals. Yet subscription eCommerce is still a youthful industry, one that, in the words of Emma Clark, chief of staff at Recurly , “is maturing,” with the lessons learned along the way set to influence the next generation of those increasingly popular retail offerings.

eCommerce 78

eCommerce B2C B2B Retail 78

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

PYMNTS

MARCH 1, 2019

Supermarket firm Kroger has expanded its ban on accepting Visa credit cards, stating on Friday (March 1) that its Smith’s Food and Drug unit will stop offering that payment option beginning April 3. The move follows 2018 bans on the payment giant’s cards at Kroger Foods stores located in the state of California. Then, as now, the company said its decisions have been tied to the fees Visa levies on transactions.

Retail 77

Retail Sales Banking 77

PYMNTS

FEBRUARY 27, 2019

With the potential for rapid growth and job creation, FinTech firms in Africa have caught the attention of global investors. According to the London Stock Exchange Group’s 2019 “Companies to Inspire Africa” report, which highlights these firms, the FinTech sector has the second highest growth rate representation of technology and telecoms as well as financial services.

Technology 77

Technology Banking Planning 77

PYMNTS

FEBRUARY 27, 2019

The South African economy has struggled in the last decade. Gross domestic product (GDP) growth has failed to surpass 4 percent, with unemployment hovering above 27 percent. These market conditions may not seem ripe for FinTech innovation, but where there are challenges, there are opportunities. The nation’s unique history and current economic challenges may actually present a prime moment for innovators in the small business (SMB) financial services (FinServ) space, particularly as the Fo

Technology 76

Technology Banking Startups Leverage 76

PYMNTS

MARCH 1, 2019

JPMorgan Chase is testing out a zero-knowledge privacy solution called AZTEC. Developed by a London startup of the same name, AZTEC offers encryption of blockchain data at a lower cost, and with a more efficient process, than previous versions. “It’s being tested by the most important bank in blockchain today. JPMorgan Quorum, actually,” AZTEC CEO Tom Pocock told CoinDesk.

Foreign Exchange 75

Foreign Exchange Data Analysis Startups Banking 75

Speaker: Abdi Ali, Sr. Lease Accounting Consultant

Join this insightful webinar with industry expert Abdi Ali, who will discuss the challenges that can arise from managing lease accounting with spreadsheets! He will share real-world examples of errors, compliance issues, and risks that may be present within your spreadsheets. Learn how these tools, while useful, can sometimes lead to inefficiencies that affect your time, resources, and peace of mind.

Accounting

PYMNTS

MARCH 1, 2019

Cybersecurity returned to the top of the B2B startup investment list as three companies in the enterprise security realm landed nearly half of the $246 million in B2B venture capital this week. But Software-as-a-Service emerged as a hot spot, too, with the largest investment round of the week going to a B2B eCommerce SaaS provider. ONPEX. Linking financial institutions and corporates with its Banking-as-a-Service platform, ONPEX enables FIs to deploy cloud-based account and payment technology to

B2B 75

B2B Securities Investments Startups 75

PYMNTS

FEBRUARY 26, 2019

Open banking may foster talk in Europe and the U.S. centered on collaboration between FinTechs and traditional banks. The movement to bolster such joint efforts and give a leg up to nimble tech upstarts is also gaining traction in other corners of the globe. News came Monday (Feb. 25) that in South Korea, the financial regulator there (known as the Financial Services Commission) is encouraging the creation of an interbank payment network that will allow access to banks and FinTechs.

Banking 75

Banking Valuation Finance Leverage 75

PYMNTS

FEBRUARY 26, 2019

Six out of every 10 digital orders are now carried out via mobile app, putting the smartphone at the center of the modern quick-service restaurant (QSR) experience. More consumers are also using mobile apps for the rewards points and perks, as well as for the fast payment experience. However, as mobile grows more essential to the dining experience, consumers are becoming less tolerant to friction in the ordering process.

Securities 74

Securities Accounting Retail 74

PYMNTS

FEBRUARY 27, 2019

Commercial card company Brex is rolling out a new card product designed to meet the specific needs of eCommerce businesses, the firm said in a press release Tuesday (Feb. 26). The card bridges companies in the eCommerce space, including online brands and eRetailers, to 60-day payment terms, interest-free financing and no foreign transaction fees. The solution also offers tailored rewards, including partnerships with providers of eCommerce solutions. “Legacy card companies view businesses a

eCommerce 74

eCommerce Startups Finance Securities 74

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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.

Reconciliations

PYMNTS

FEBRUARY 26, 2019

Citigroup , the U.S. banking giant, announced on Tuesday (Feb. 26) the launch of a new service that lets users pay their rent and school expenses each month with one of its credit cards. CNBC reported that the digital payment service, dubbed PayAll, can be accessed through the Citi mobile app. Each transaction will have an associated fee that is payable to the bank, with the average transaction at about $3,500.

Startups 73

Startups Banking Finance Investments 73

PYMNTS

FEBRUARY 28, 2019

Consumers who rent a vacation home through Airbnb must trust that the keys will be there for them upon arrival, as much as the host must trust that they’ll be paid in a timely manner, and that their property won’t be damaged. As the sharing economy grows globally, fostering that confidence and trust between buyers and sellers has become more crucial for platforms to stay relevant and competitive.

Securities 73

Securities Compliance Marketing 73

PYMNTS

MARCH 1, 2019

Imagine getting paid to go home. (Really, take a moment and do so. Feels nice, right?) Now, imagine not only getting paid to go home, but doing so in a way that pleases one’s employer, neighbor, girlfriend’s boss or the person on the other end of that daily, mundane trip. It’s not a fantasy, but a reality for a growing number of drivers in the United States.

Retail 73

Retail Data Analysis eCommerce Technology 73

PYMNTS

FEBRUARY 26, 2019

There is quote attributed to Archimedes that goes something like this: “Give me a fulcrum, and I shall move the world.”. In the banking world, amid the continued shift to digital services, the mobile device might just be the fulcrum. In other words, the central point that will help financial services become truly omnichannel. As has been spotlighted in these pages, engagement is of paramount importance in financial services, no matter the setting — at branches, online or even through the Interne

Banking 72

Banking Leverage Communication Securities 72

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Sales

PYMNTS

FEBRUARY 25, 2019

The U.S. cannabidiol (CBD) market continues to grow, with nearly 7 percent of Americans saying they use the substance. According to an analysis by Cowen & Co., the market could reach $16 billion by the year 2025, as per a report by Bloomberg. Cowen questioned 2,500 adults for its January survey. Analyst Vivien Azer said that the 6.9 percent of people who said they used CBD was higher than the 4.2 percent who used an eCigarettes.

Marketing 71

Marketing Sales Accounting Retail 71

PYMNTS

FEBRUARY 26, 2019

HSBC, the U.K. bank, has started beta testing of its PayMe System, a digital payment system for businesses. According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.

Banking 71

Banking Retail Planning Technology 71

PYMNTS

FEBRUARY 23, 2019

Usually when we talk about unintended consequences here at PYMNTS, we are talking about something that has gone terribly wrong, or at least failed to perform as well as desired because of some unforeseen side effect. The goal might be noble – but pursuing a noble goal the wrong way can quickly have byproducts that make the cure worse than the disease.

Advertising 71

Advertising Sales Marketing Securities 71

PYMNTS

FEBRUARY 28, 2019

Banks have historically developed their own solutions for the marketplace, using sophisticated information technology (IT) and development resources. “If they wanted something for the marketplace, they would create it” and would design, develop and support those solutions for their unique needs, DadeSystems President and CEO Bill Zayas told PYMNTS in an interview.

Banking 70

Banking Leverage Technology Marketing 70

Speaker: Mark Stovel

When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.

Marketing