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Guide to Churn and Retention Metrics You’ve often heard that churn is a company killer for SaaS and subscription businesses. To be more specific, high customer churn and long CAC payback periods will most definitely burn through your cash and ultimately lead to the demise of your business. Therefore, it’s critical to track, monitor and […]. The post How to Calculate Churn and Retention in SaaS appeared first on The SaaS CFO.
Facebook , Telegram and Signal are looking to launch their own cryptocurrencies that will allow users to send money internationally on their messaging systems. Citing various sources with knowledge on the matter, The New York Time s reported that Facebook is currently working on a coin that users of its WhatsApp could instantly send to friends and family.
Managing a sales team is not for the faint of heart. By nature, salespeople are strong-willed and focused on winning. Managing them is less like herding cats—it’s more like herding sharks.
Finance isn’t just about the numbers. It’s about the people behind them. In a world of constant disruption, resilient finance teams aren’t just operationally efficient. They are adaptable, engaged, and deeply connected to a strong organizational culture. Success lies at the intersection of people, culture, adaptability, and resilience. Finance leaders who master this balance will build teams that thrive through uncertainty and drive long-term business impact.
Among the main virtues of this golden era of eCommerce and digital payments is speed. Seemingly instant access to extremely specific product pages. Quick browsing. Fast checkout and transactions — the fewer buttons the better. Have-it-yesterday delivery. Sometimes, though, that ideal of speed can and even should take a back seat to content — the type of content designed to pull in sophisticated or specialized consumers, the type of content that can seem out of place during this time of reduced a
Mercury FX , the international currency exchange provider, is reportedly relying on Ripple’s XRP xRapid to open up ten new payment corridors by the middle point of this year. According to a report in OracleTimes , Mercury FX chief executive Alastair Constance said during the Ripple Regionals 2019, a company event held in London, that it will use xRapid for payments from the U.K. to Canada and the Middle East.
Mercury FX , the international currency exchange provider, is reportedly relying on Ripple’s XRP xRapid to open up ten new payment corridors by the middle point of this year. According to a report in OracleTimes , Mercury FX chief executive Alastair Constance said during the Ripple Regionals 2019, a company event held in London, that it will use xRapid for payments from the U.K. to Canada and the Middle East.
The Internet of Things (IoT) is about much more than the actual things, of course. All those “smart” appliances, speakers, TVs, vehicles, thermostats and other devices connect to networks and infrastructure in certain ways, with that back-end work a relatively significant source of anxiety in the world of digital payments and commerce. New funding generally targeting those connections, networks and infrastructure — along with fresh PYMNTS research — provide further evidence of the ongoing growth
AlipayHK users will soon be able to use the service in parts of Japan and Southern China, the company said on Tuesday (Feb. 26). The service will be available next month in the Chinese cities of Shenzhen and Guangzhou, where AlipayHK customers can use their app in any places that accept Alipay, including theme parks, hotels and retail stores. In the Japanese city of Fukuoka, AlipayHK users can shop at the popular department-store chain Daimaru Tenjin.
ACI Worldwide has announced a deal with The Western Union Company that will see ACI acquire Speedpay, Western Union’s United States bill pay business, for $750 million in an all-cash transaction. The combined ACI-Western Union business will service over 4,000 customers across the U.S. and have reach that expands into consumer finance, insurance, healthcare, higher education, utilities, government and mortgage.
Subscription commerce has come a long way since book-of-the-month clubs and those record and cassette retailers that tempted teenagers with seeming impossible introductory deals. Yet subscription eCommerce is still a youthful industry, one that, in the words of Emma Clark, chief of staff at Recurly , “is maturing,” with the lessons learned along the way set to influence the next generation of those increasingly popular retail offerings.
In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.
Supermarket firm Kroger has expanded its ban on accepting Visa credit cards, stating on Friday (March 1) that its Smith’s Food and Drug unit will stop offering that payment option beginning April 3. The move follows 2018 bans on the payment giant’s cards at Kroger Foods stores located in the state of California. Then, as now, the company said its decisions have been tied to the fees Visa levies on transactions.
With the potential for rapid growth and job creation, FinTech firms in Africa have caught the attention of global investors. According to the London Stock Exchange Group’s 2019 “Companies to Inspire Africa” report, which highlights these firms, the FinTech sector has the second highest growth rate representation of technology and telecoms as well as financial services.
The South African economy has struggled in the last decade. Gross domestic product (GDP) growth has failed to surpass 4 percent, with unemployment hovering above 27 percent. These market conditions may not seem ripe for FinTech innovation, but where there are challenges, there are opportunities. The nation’s unique history and current economic challenges may actually present a prime moment for innovators in the small business (SMB) financial services (FinServ) space, particularly as the Fo
JPMorgan Chase is testing out a zero-knowledge privacy solution called AZTEC. Developed by a London startup of the same name, AZTEC offers encryption of blockchain data at a lower cost, and with a more efficient process, than previous versions. “It’s being tested by the most important bank in blockchain today. JPMorgan Quorum, actually,” AZTEC CEO Tom Pocock told CoinDesk.
Our 2025 Center Travel Survey is clear: as corporate travel increases, so does corporate credit cards distribution, and a rise in off-platform travel booking. This 61% rise causes various challenges: compliance, spend control, reporting problems, and a lack of visibility across organizations. To evolve with the ever-changing needs of travelers, decision-makers need a better solution.
Cybersecurity returned to the top of the B2B startup investment list as three companies in the enterprise security realm landed nearly half of the $246 million in B2B venture capital this week. But Software-as-a-Service emerged as a hot spot, too, with the largest investment round of the week going to a B2B eCommerce SaaS provider. ONPEX. Linking financial institutions and corporates with its Banking-as-a-Service platform, ONPEX enables FIs to deploy cloud-based account and payment technology to
Open banking may foster talk in Europe and the U.S. centered on collaboration between FinTechs and traditional banks. The movement to bolster such joint efforts and give a leg up to nimble tech upstarts is also gaining traction in other corners of the globe. News came Monday (Feb. 25) that in South Korea, the financial regulator there (known as the Financial Services Commission) is encouraging the creation of an interbank payment network that will allow access to banks and FinTechs.
Six out of every 10 digital orders are now carried out via mobile app, putting the smartphone at the center of the modern quick-service restaurant (QSR) experience. More consumers are also using mobile apps for the rewards points and perks, as well as for the fast payment experience. However, as mobile grows more essential to the dining experience, consumers are becoming less tolerant to friction in the ordering process.
Commercial card company Brex is rolling out a new card product designed to meet the specific needs of eCommerce businesses, the firm said in a press release Tuesday (Feb. 26). The card bridges companies in the eCommerce space, including online brands and eRetailers, to 60-day payment terms, interest-free financing and no foreign transaction fees. The solution also offers tailored rewards, including partnerships with providers of eCommerce solutions. “Legacy card companies view businesses a
Finance teams are balancing more than ever, but manual processes shouldn’t slow you down. In this ebook from BILL, discover how AI is transforming finance—automating AP, expense tracking, and document management to reduce errors, increase efficiency, and improve financial control. Learn how real companies are using AI-powered automation to streamline workflows, detect anomalies, and gain deeper insights.
Citigroup , the U.S. banking giant, announced on Tuesday (Feb. 26) the launch of a new service that lets users pay their rent and school expenses each month with one of its credit cards. CNBC reported that the digital payment service, dubbed PayAll, can be accessed through the Citi mobile app. Each transaction will have an associated fee that is payable to the bank, with the average transaction at about $3,500.
Consumers who rent a vacation home through Airbnb must trust that the keys will be there for them upon arrival, as much as the host must trust that they’ll be paid in a timely manner, and that their property won’t be damaged. As the sharing economy grows globally, fostering that confidence and trust between buyers and sellers has become more crucial for platforms to stay relevant and competitive.
Imagine getting paid to go home. (Really, take a moment and do so. Feels nice, right?) Now, imagine not only getting paid to go home, but doing so in a way that pleases one’s employer, neighbor, girlfriend’s boss or the person on the other end of that daily, mundane trip. It’s not a fantasy, but a reality for a growing number of drivers in the United States.
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HSBC, the U.K. bank, has started beta testing of its PayMe System, a digital payment system for businesses. According to a report in Fintech Futures , HSBC started the beta test with 15 retailers in Hong Kong. They can now accept payments from customers that use HSBC’s eWallet. In the early part of 2017, HSBC announced the new payment app, geared toward millennials in Hong Kong who also wanted social media built in.
Usually when we talk about unintended consequences here at PYMNTS, we are talking about something that has gone terribly wrong, or at least failed to perform as well as desired because of some unforeseen side effect. The goal might be noble – but pursuing a noble goal the wrong way can quickly have byproducts that make the cure worse than the disease.
Banks have historically developed their own solutions for the marketplace, using sophisticated information technology (IT) and development resources. “If they wanted something for the marketplace, they would create it” and would design, develop and support those solutions for their unique needs, DadeSystems President and CEO Bill Zayas told PYMNTS in an interview.
Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.
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