The SaaS CFO
MAY 14, 2019
The Net Promoter Score, or NPS(®), is a customer satisfaction benchmark that rates the likely hood of your customer recommending your product or service to someone else. Your customer rates you on an NPS scale that begins at 0 (unlikely) and ends at 10 (likely). The scores are then transformed into a -100 to +100 […]. The post What is the Net Promoter Score?
PYMNTS
MAY 14, 2019
Restaurant management platform Toast has launched Toast Payroll & Team Management, a payroll and HR solution designed for the restaurant industry, the company said in a release. The new service makes payroll easier by automating it, and it also streamlines onboarding and reduces compliance risk. If combined with Toast Point of Sale, the new product integration will let owners instantly onboard and manage employees, keep track of hours throughout all locations, and make sure everyone is paid
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CFA Institute
MAY 15, 2019
Investment management is evolving into three distinct branches, says Ronald N. Kahn: indexing, smart beta/factor investing, and pure alpha.
PYMNTS
MAY 16, 2019
Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain. A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime undergrou
Speaker: Frank Taliano
Document-heavy workflows slow down productivity, bury institutional knowledge, and drain resources. But with the right AI implementation, these inefficiencies become opportunities for transformation. So how do you identify where to start and how to succeed? Learn how to develop a clear, practical roadmap for leveraging AI to streamline processes, automate knowledge work, and unlock real operational gains.
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PYMNTS
MAY 13, 2019
Globally, tapping to pay with contactless cards has taken off remarkably, and the U.S., after years of lagging behind, is starting to catch up, according to a new blog post from Visa. “We’re excited to share that tapping to pay is becoming a reality across the U.S., and continues to gain momentum globally,” Dan Sanford, global head of contactless payments, Visa wrote in the May 13 post.
Corporate Finance Brief brings together the best content for corporate finance professionals from the widest variety of industry thought leaders.
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PYMNTS
MAY 16, 2019
To provide consumers with an immersive way to experience its brand, Taco Bell is launching The Bell: A Taco Bell Hotel and Resort in Palm Springs, California for a limited time this summer. The property’s amenities, from poolside cocktails to guest rooms to breakfast choices, will boast a “Taco Bell twist,” the quick-service restaurant (QSR) chain said in an announcement , which described the concept as a “tacoasis.” Taco Bell ‘s Chief Global Brand Officer Marisa Thalberg said
PYMNTS
MAY 15, 2019
IBM announced the launch of a new supply chain management solution deploying artificial intelligence (AI) to detect anomalies in the supply chain. In a press release issued Tuesday (May 14), IBM announced its Business Transactional Intelligence tool is now available to mitigate the risk of supply chain disruptions. As part of IBM’s Supply Chain Business Network, the BTI tool facilitates access to data of supply chain processes, including procure-to-pay and order-to-cash interactions.
PYMNTS
MAY 13, 2019
Innovation has been the name of the game for financial institutions (FIs) large and small in recent years. While the overall pace of innovation has cooled somewhat over the past two years, as FIs have been slower to market with new products, they are increasingly channeling their energies into tried-and-true product lines. For 85 percent of FIs, this means corporate credit products.
PYMNTS
MAY 16, 2019
From finding a nearby restaurant to finding a date, smartphone location controls are used by consumers for many cases. These mobile controls, however, also offer consumers a powerful tool for dealing with arguably higher stakes: the risk of credit card fraud. Location controls can be used to prevent merchants from charging consumers’ credit cards if their smartphones aren’t close by, and restrict purchases to a particular geographic area or country.
Speaker: Claire Grosjean
Finance teams are drowning in data—but is it actually helping them spend smarter? Without the right approach, excess spending, inefficiencies, and missed opportunities continue to drain profitability. While analytics offers powerful insights, financial intelligence requires more than just numbers—it takes the right blend of automation, strategy, and human expertise.
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PYMNTS
MAY 15, 2019
Ripple’s XRP added more than 21 percent overnight to become the best-performing asset in the top 10 of coins, reaching $0.38. This has led some to predict that the digital coin could soon return to prices above $0.50. The surge comes after the announcement that XRP is now available to New York residents, which has brought in a new influx of funds. Despite its gains, some people are skeptical because XRP does not run a decentralized blockchain, and that it allows the potential reversibility of tr
PYMNTS
MAY 16, 2019
The gig economy has operated — and thrived — in a gray area. There has been a question as to whether workers are actually employees or contractors. The classification is far less nebulous as the Labor Department weighed in on the side of companies like Uber and Taskrabbit last month and suggested that gig workers were contractors. This means these workers won’t qualify for the federal minimum wage or overtime, and will be responsible for their share of Social Security taxes.
PYMNTS
MAY 15, 2019
Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Today’s customers expect more features and support from their mobile and digital banking tools, and coming up with the right customer service and engagement has become essential for banks and FinTech firms looking to grow their user bases.
PYMNTS
MAY 16, 2019
The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement to explain the narrative following the era of automation, that would probably be it. In a world where customers can order on mobile, use a touchscreen or talk to an artificial intelligence (AI)-based bot, the service industry will no longer need human workers, because machines will be able to do all of those jobs.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
PYMNTS
MAY 11, 2019
We confess: We hate doing household chores, cooking and running errands – and we suspect you do, too. And the promise of a modern-day version of Rosie from the Jetsons to do all of those chores has always sounded pretty good to us. In fact, we wrote in an article last year that we are frankly disappointed we can’t buy one yet. This is not to say there aren’t plenty of amazing gadgets we can buy in the same family as the robot butler: smart speakers, self-driving cars, self-operating vacuum cle
PYMNTS
MAY 15, 2019
In payments, to gain technology, reach and new use cases (and, sometimes, all of the above at once), the debate has always boiled down to “build or buy.” To that end, Visa has taken the “buy” path, and said last week that it gained control of Earthport , having bought the U.K.-based firm for a reported $257 million in a deal announced late last year.
PYMNTS
MAY 15, 2019
Cyber fraud can be a corporate killer if complacency sets in – but there’s an answer for that. There are also fixes in the works when it comes to business travel expense management. Artificial intelligence is set to fuel all kinds of innovations, and Visa is certainly making its plans. Meanwhile, fresh PYMNTS research takes a deep dive into trade credits and what could be improved in that area.
PYMNTS
MAY 15, 2019
Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone. Any business with a call center needs an efficient way to respond to this high volume of customer inquiries. To maximize call centers’ capabilities and efficiency, operators are turning to a host of tools and technologies, including voice recognition and artificial intelligence (AI).
Speaker: Dave Sackett
Traditional budgeting and forecasting methods can no longer keep pace with today’s rapidly evolving business environment. Static budgets, rigid annual forecasts, and outdated financial models limit an organization’s ability to adapt to market shifts and economic uncertainty. To stay ahead, finance leaders must leverage a future-forward approach—one that leverages real-time data, predictive analytics, and continuous planning to drive smarter financial decisions.
PYMNTS
MAY 12, 2019
With Uber and Lyft now publicly traded companies, the two are facing pressure from investors to grow at a fast clip, which means hiring and retaining more drivers. According to a report in The Wall Street Journal , both Uber and Lyft , which saw their stocks fall after their initial public offerings, are placing recruiting and retaining drivers on top of their priorities list.
PYMNTS
MAY 16, 2019
The B2B eCommerce landscape is nearing a $1.8 trillion valuation , as corporate buyers begin to demand the same online purchase experience in their professional lives that they have in their personal lives. Yet, as the B2B world has quickly figured out, fulfilling demands for a seamless, integrated and efficient online purchasing process can’t happen the same way it does in a B2C setting.
PYMNTS
MAY 13, 2019
As technology reshapes the way buyers access goods and services, consumer expectations are moving targets, and merchants that hope to survive can’t afford to fall behind. In the unattended retail space, vending operators are also becoming more aware of the shifting behaviors of their shoppers and the need for swift and digital payment options.
PYMNTS
MAY 13, 2019
Amazon, which has been adding automation to its shipping and delivery services, is mulling deploying packaging machines at warehouses, which would scan packages as they come off the conveyor belt and place them in custom boxes. Citing two people who worked on the project, Reuters reported on Monday (May 13) that the technology is installed at some of its warehouses.
Speaker: Erroll Amacker
As businesses increasingly adopt automation, finance leaders must navigate the delicate balance between technology and human expertise. This webinar explores the critical role of human oversight in accounts payable (AP) automation and how a people-centric approach can drive better financial performance. Join us for an insightful discussion on how integrating human expertise into automated workflows enhances decision-making, reduces fraud risks, strengthens vendor relationships, and accelerates R
PYMNTS
MAY 16, 2019
The robots are coming, and they are going to take our jobs. A simplification, perhaps – but if one were looking to find the simplest statement explaining the narrative following the era of automation, that would probably be it. In a world where customers can order on mobile, use a touchscreen or talk to an AI-based bot, the service industry will no longer need human workers, because machines will be able to do all of those jobs.
PYMNTS
MAY 13, 2019
Ahead of a potential initial public offering (IPO), meatless burger maker Impossible Foods said it has notched a $300 million investment in its newest funding round. The raise by the firm, which is backed by celebrities like Katy Perry and Serena Williams, shows the increasing appeal in plant-based foods that aim to have a meat-like taste, Reuters reported.
PYMNTS
MAY 16, 2019
Take a minute and think of the morning rush at a favorite coffee shop. The beverages roll off what amounts to an assembly line before landing on the far counter. Consumers’ names are written in marker on the sides of the cups, with the baristas sometimes exchanging personal greetings with their regular customers. It’s a mix of mass, frenzied activity and personalization.
PYMNTS
MAY 12, 2019
WeWork is now worth $47 billion as it gears up to go public in what could be the largest IPO of this year. WeWork is heading to the public markets at the same time as the high-profile IPOs of Uber and Lyft had appeared to disappoint. Lyft is down double digits since its debut in late March and Uber ended its first trading session down more than 7 percent.
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