The SaaS CFO
MAY 14, 2019
The Net Promoter Score, or NPS(®), is a customer satisfaction benchmark that rates the likely hood of your customer recommending your product or service to someone else. Your customer rates you on an NPS scale that begins at 0 (unlikely) and ends at 10 (likely). The scores are then transformed into a -100 to +100 […]. The post What is the Net Promoter Score?
PYMNTS
MAY 14, 2019
Restaurant management platform Toast has launched Toast Payroll & Team Management, a payroll and HR solution designed for the restaurant industry, the company said in a release. The new service makes payroll easier by automating it, and it also streamlines onboarding and reduces compliance risk. If combined with Toast Point of Sale, the new product integration will let owners instantly onboard and manage employees, keep track of hours throughout all locations, and make sure everyone is paid
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CFA Institute
MAY 15, 2019
Investment management is evolving into three distinct branches, says Ronald N. Kahn: indexing, smart beta/factor investing, and pure alpha.
PYMNTS
MAY 16, 2019
Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain. A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime undergrou
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
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PYMNTS
MAY 13, 2019
The spotlight burned brighter for peer-to-peer (P2P) payment services in the first quarter of 2019, with those payment methods finding popularity among more consumers. However, P2P’s future growth will depend on solving problems related to data privacy and other issues — at least, according to some observers. Perhaps the biggest story in P2P, though, is the ongoing battle between P2P providers Zelle (operated by Early Warning Services ) and Venmo (owned by PayPal ).
Corporate Finance Brief brings together the best content for corporate finance professionals from the widest variety of industry thought leaders.
PYMNTS
MAY 15, 2019
IBM announced the launch of a new supply chain management solution deploying artificial intelligence (AI) to detect anomalies in the supply chain. In a press release issued Tuesday (May 14), IBM announced its Business Transactional Intelligence tool is now available to mitigate the risk of supply chain disruptions. As part of IBM’s Supply Chain Business Network, the BTI tool facilitates access to data of supply chain processes, including procure-to-pay and order-to-cash interactions.
PYMNTS
MAY 13, 2019
Innovation has been the name of the game for financial institutions (FIs) large and small in recent years. While the overall pace of innovation has cooled somewhat over the past two years, as FIs have been slower to market with new products, they are increasingly channeling their energies into tried-and-true product lines. For 85 percent of FIs, this means corporate credit products.
PYMNTS
MAY 16, 2019
From finding a nearby restaurant to finding a date, smartphone location controls are used by consumers for many cases. These mobile controls, however, also offer consumers a powerful tool for dealing with arguably higher stakes: the risk of credit card fraud. Location controls can be used to prevent merchants from charging consumers’ credit cards if their smartphones aren’t close by, and restrict purchases to a particular geographic area or country.
PYMNTS
MAY 16, 2019
The gig economy has operated — and thrived — in a gray area. There has been a question as to whether workers are actually employees or contractors. The classification is far less nebulous as the Labor Department weighed in on the side of companies like Uber and Taskrabbit last month and suggested that gig workers were contractors. This means these workers won’t qualify for the federal minimum wage or overtime, and will be responsible for their share of Social Security taxes.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
PYMNTS
MAY 15, 2019
Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Today’s customers expect more features and support from their mobile and digital banking tools, and coming up with the right customer service and engagement has become essential for banks and FinTech firms looking to grow their user bases.
PYMNTS
MAY 16, 2019
The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement to explain the narrative following the era of automation, that would probably be it. In a world where customers can order on mobile, use a touchscreen or talk to an artificial intelligence (AI)-based bot, the service industry will no longer need human workers, because machines will be able to do all of those jobs.
PYMNTS
MAY 11, 2019
We confess: We hate doing household chores, cooking and running errands – and we suspect you do, too. And the promise of a modern-day version of Rosie from the Jetsons to do all of those chores has always sounded pretty good to us. In fact, we wrote in an article last year that we are frankly disappointed we can’t buy one yet. This is not to say there aren’t plenty of amazing gadgets we can buy in the same family as the robot butler: smart speakers, self-driving cars, self-operating vacuum cle
PYMNTS
MAY 15, 2019
In payments, to gain technology, reach and new use cases (and, sometimes, all of the above at once), the debate has always boiled down to “build or buy.” To that end, Visa has taken the “buy” path, and said last week that it gained control of Earthport , having bought the U.K.-based firm for a reported $257 million in a deal announced late last year.
Speaker: Abdi Ali, Sr. Lease Accounting Consultant
Join this insightful webinar with industry expert Abdi Ali, who will discuss the challenges that can arise from managing lease accounting with spreadsheets! He will share real-world examples of errors, compliance issues, and risks that may be present within your spreadsheets. Learn how these tools, while useful, can sometimes lead to inefficiencies that affect your time, resources, and peace of mind.
PYMNTS
MAY 15, 2019
Cyber fraud can be a corporate killer if complacency sets in – but there’s an answer for that. There are also fixes in the works when it comes to business travel expense management. Artificial intelligence is set to fuel all kinds of innovations, and Visa is certainly making its plans. Meanwhile, fresh PYMNTS research takes a deep dive into trade credits and what could be improved in that area.
PYMNTS
MAY 15, 2019
Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone. Any business with a call center needs an efficient way to respond to this high volume of customer inquiries. To maximize call centers’ capabilities and efficiency, operators are turning to a host of tools and technologies, including voice recognition and artificial intelligence (AI).
PYMNTS
MAY 12, 2019
With Uber and Lyft now publicly traded companies, the two are facing pressure from investors to grow at a fast clip, which means hiring and retaining more drivers. According to a report in The Wall Street Journal , both Uber and Lyft , which saw their stocks fall after their initial public offerings, are placing recruiting and retaining drivers on top of their priorities list.
PYMNTS
MAY 16, 2019
The B2B eCommerce landscape is nearing a $1.8 trillion valuation , as corporate buyers begin to demand the same online purchase experience in their professional lives that they have in their personal lives. Yet, as the B2B world has quickly figured out, fulfilling demands for a seamless, integrated and efficient online purchasing process can’t happen the same way it does in a B2C setting.
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Join us in this webinar, where we share best practices on how to think about the reconciliation work each month, when best to do reconciliations, how they should be prepared, and some common pitfalls to avoid. Learning Objectives: This course objective is to understand how to properly prepare and review balance sheet reconciliations and its impact on the financial statements.
PYMNTS
MAY 13, 2019
As technology reshapes the way buyers access goods and services, consumer expectations are moving targets, and merchants that hope to survive can’t afford to fall behind. In the unattended retail space, vending operators are also becoming more aware of the shifting behaviors of their shoppers and the need for swift and digital payment options.
PYMNTS
MAY 13, 2019
Amazon, which has been adding automation to its shipping and delivery services, is mulling deploying packaging machines at warehouses, which would scan packages as they come off the conveyor belt and place them in custom boxes. Citing two people who worked on the project, Reuters reported on Monday (May 13) that the technology is installed at some of its warehouses.
PYMNTS
MAY 16, 2019
The robots are coming, and they are going to take our jobs. A simplification, perhaps – but if one were looking to find the simplest statement explaining the narrative following the era of automation, that would probably be it. In a world where customers can order on mobile, use a touchscreen or talk to an AI-based bot, the service industry will no longer need human workers, because machines will be able to do all of those jobs.
PYMNTS
MAY 13, 2019
Ahead of a potential initial public offering (IPO), meatless burger maker Impossible Foods said it has notched a $300 million investment in its newest funding round. The raise by the firm, which is backed by celebrities like Katy Perry and Serena Williams, shows the increasing appeal in plant-based foods that aim to have a meat-like taste, Reuters reported.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
PYMNTS
MAY 16, 2019
Take a minute and think of the morning rush at a favorite coffee shop. The beverages roll off what amounts to an assembly line before landing on the far counter. Consumers’ names are written in marker on the sides of the cups, with the baristas sometimes exchanging personal greetings with their regular customers. It’s a mix of mass, frenzied activity and personalization.
PYMNTS
MAY 12, 2019
WeWork is now worth $47 billion as it gears up to go public in what could be the largest IPO of this year. WeWork is heading to the public markets at the same time as the high-profile IPOs of Uber and Lyft had appeared to disappoint. Lyft is down double digits since its debut in late March and Uber ended its first trading session down more than 7 percent.
PYMNTS
MAY 16, 2019
Jack Ma, the Chinese billionaire and founder of Alibaba, expressed concerns technology companies will be harmed by increased regulation coming out of Europe. CNBC , citing comments Ma made during the Viva Technology Conference in Paris Thursday (May 16), reported Ma said increased rules and laws hurt innovation and restrict tech companies. “Everything they do is full with rules and laws,” Ma said of Europe, according to the report.
PYMNTS
MAY 15, 2019
Supply chain management strategies are top of mind for many organizations at a time when Brexit, trade disputes, tariffs and an overall sense of geopolitical volatility have businesses recognizing the need for resiliency through operations and business partners. In this environment, blockchain has surfaced as a technology heralded by many as the disruptive force that can address some of the modern threats to supply chains, from cyberattacks to vendor risks.
Speaker: Mark Stovel
When it comes to automating, many firms focus on finding the latest tech, believing that efficiency is something achieved through new tools. Yet true efficiency is achieved by delivering real value to clients, not merely by upgraded systems. Without a clear approach, no level of automation can overcome the complexities of serving every client’s needs.
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