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An Interview with Jamie Cousin, FP&A Manager at ServiceMaster. What exactly leads to customer loyalty – and what can the business do to increase it? The FP&A team at ServiceMaster is searching for answers deep in the individual experiences and purchase histories of over 2 million customers with assistance from the new Artificial Intelligence capabilities embedded in Jedox software.
Cybersecurity is one of the main tasks in the world of digital commerce and payments, and it’s a task that is getting more attention from consumers, companies, regulators and others. But there’s a big problem in this realm — a shortage of cybersecurity experts, the people with the training and expertise to defend retail and payments from increasingly sophisticated online criminals.
Uber is expanding its services and moving toward providing financial products, according to a report by CNBC. The company has reportedly been hiring numerous product managers and engineers. Its new FinTech team could ultimately have more than 100 workers. Uber is taking advantage of New York’s talent pool in the financial department, which has more depth in the San Francisco sector.
Document-heavy workflows slow down productivity, bury institutional knowledge, and drain resources. But with the right AI implementation, these inefficiencies become opportunities for transformation. So how do you identify where to start and how to succeed? Learn how to develop a clear, practical roadmap for leveraging AI to streamline processes, automate knowledge work, and unlock real operational gains.
Thailand’s Siam Commercial Bank won’t be using Ripple’s XRP technology despite earlier announcements of such plans. According to reports in BlockTribune on Monday (June 10), Siam Commercial Bank (SCB) retracted a previous statement that it was planning to integrate use of Ripple’s XRP token to power cross-border B2B payments.
The traditional method of finding a lost pet worked well enough. A distraught owner might tape or staple some homemade signs around the neighborhood, knock on doors, put out some favorite treats on the porch or lawn, and perhaps even pray and check the bank account in hopes of offering a monetary reward. Still, that seems so old-fashioned in this digital age — at least according to Andrea Chavez, Founder of Pawscout , a company whose signature product is a Bluetooth-enabled tag that not only hel
The traditional method of finding a lost pet worked well enough. A distraught owner might tape or staple some homemade signs around the neighborhood, knock on doors, put out some favorite treats on the porch or lawn, and perhaps even pray and check the bank account in hopes of offering a monetary reward. Still, that seems so old-fashioned in this digital age — at least according to Andrea Chavez, Founder of Pawscout , a company whose signature product is a Bluetooth-enabled tag that not only hel
The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. Science and invention are collective pursuits. Imagination and epiphany still have their roles, but it’s less about “eureka moments” than the steady, data-focused march of daily progress.
In the world of physical retail, finding a product to buy is rather straightforward: People go to stores, find something that suits their needs, pay for it and take it home. In an online retail world, the search and discovery process is vastly different, and merchants are competing for eyeballs — and conversions — in a much more dynamic setting. A well-stocked virtual store is nothing unless a consumer can find it, and the products it is selling on those virtual store shelves.
Amazon is linking with Synchrony Financial to offer a new credit card for Amazon Prime members who have bad credit. As reported Monday (June 10), the card, known as “Amazon Credit Builder” will let users build up their credit profiles through the use of a secured card, and the firms also will offer budgeting tools. Upon establishing credit, those users can obtain other Amazon cards, which may be unsecured cards.
International Monetary Fund Managing Director Christine Lagarde issued a warning over the weekend about the impact artificial intelligence may have on the financial system across the globe. Reuters reported Lagarde said that technology companies’ use of big data and AI i ncreases big tech companies’ dominance in the mobile payments market, which could result in policymakers around the world rethinking how they regulate the banking system and how they ensure financial settlements are made safely
Finance teams are drowning in data—but is it actually helping them spend smarter? Without the right approach, excess spending, inefficiencies, and missed opportunities continue to drain profitability. While analytics offers powerful insights, financial intelligence requires more than just numbers—it takes the right blend of automation, strategy, and human expertise.
Visa and Mastercard each made headlines in the payments infrastructure and cross-border realms, eyeing digital payments and B2B payments. As reported earlier in the week, Visa launched B2B Connect , a network focused on enabling financial institutions (FIs) to help their clients make B2B payments across borders. As reported, the launch covers 30 markets globally.
In early May, Mastercard , in partnership with SEDESSON, the Mexico state agency for social benefits, and Edenred Bank, announced a first-of-its-kind test in Mexico’s Sonora state – the first regional test of biometric card technology in national history. It was a launch supported by background efforts in developing biometric cards that have been three or four years in the making, as Mastercard’s Executive Vice President of Identity Solutions Bob Reany told Karen Webster in a recent conversation
For blockchain technology, the crux of many of its purported benefits for the enterprise is its decentralized nature, which, proponents of distributed ledger technology (DLT) have said, promotes visibility and makes it more difficult for data to be manipulated. The security benefits of decentralization make blockchain an attractive fit in corporate finance.
Electronic invoicing and settlement solutions provider PayCargo, which targets the shipping and logistics industry, will integrate payments processing into Unisys Corporation’s Digistics solution, the companies announced this week. A press release issued Monday (June 10) said PayCargo’s payment processing services will be added into air cargo management platform Digistics, enabling corporate users to process payments in real time, as well as to create and schedule payments.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail is getting more visual, and that stands to be the case for locally-focused merchants as they compete for attention and consumer dollars with the likes of Amazon and Walmart. Indeed, augmented reality is among the tools that local retailers look ready to adopt for further use. According to one recent report , augmented reality, or AR, “has lots of implications for local commerce.
G20 finance ministers and central bank governors have requested that the Financial Stability Board ( FSB ), as well as global standard-setting organizations, work together to monitor risks around crypto assets. “While crypto assets do not pose a threat to global financial stability at this point, we remain vigilant to risks, including those related to consumer and investor protection, anti-money laundering (AML) and countering the financing of terrorism (CFT),” said the joint statement, accordin
Open Banking is brand new, except it isn’t — at least, to some observers. More than a year into Open Banking’s debut in Europe, Token.io Limited CEO Steve Kirsch told Karen Webster that there’s a precedent in managing transactions effectively and safely, and in giving consumers access and control over their data as financial service firms seek to serve up innovative banking products.
Airbnb is reportedly complying with a New York City subpoena that wants information about some of its listings, according to reports. The online housing marketplace is giving anonymized data on hosts and listings from the start of last year through Feb. 18 of this year. The data has listings that lasted less than 30 days that offered customers the whole home, multiple rooms or shared rooms in the same residence.
Traditional budgeting and forecasting methods can no longer keep pace with today’s rapidly evolving business environment. Static budgets, rigid annual forecasts, and outdated financial models limit an organization’s ability to adapt to market shifts and economic uncertainty. To stay ahead, finance leaders must leverage a future-forward approach—one that leverages real-time data, predictive analytics, and continuous planning to drive smarter financial decisions.
In the era of streaming entertainment and online news, the number of companies providing digital platforms for content is on the rise. And consumers now have a plethora of choices at their disposal, which creates competition in a space where platforms such as Apple Music and Spotify are looking to attract the same users. But subscriptions also lets merchants to engage with their customers better regardless of the services or products they buy, according to the PYMNTS Subscription Commerce Tracke
A bit more than a month ago, Visa debuted Visa Next, a platform that offers a growing menu of beta application programming interfaces (APIs) that can be (and are being) used by issuers and issuer processors to build and test new digital-first products. The platform also serves as a “new destination” for viewing new and upcoming solutions in Visa’s pipeline.
To steal a line from the Marvel Universe, “with great power comes great responsibility.”. To steal another line from the Hippocratic oath, penned centuries ago, “first, do no harm.”. Those two maxims extend into the world of artificial intelligence (AI) — to the models built on machine learning and AI, and to the humans who come up with the models in the first place.
Netherlands-based Factris is launching an enhanced version of its Finance Automation for Business platform, the company announced Monday (June 10). The Finance Automation for Business, or FAB, platform, aims to connect Europe-based small and medium-sized businesses (SMBs) with financial management solutions including invoice financing and factoring tools.
As businesses increasingly adopt automation, finance leaders must navigate the delicate balance between technology and human expertise. This webinar explores the critical role of human oversight in accounts payable (AP) automation and how a people-centric approach can drive better financial performance. Join us for an insightful discussion on how integrating human expertise into automated workflows enhances decision-making, reduces fraud risks, strengthens vendor relationships, and accelerates R
With summer upon us, it might have escaped notice that the decade of the 2010s is about to end. We don’t mean to get nostalgic or weepy-eyed (not just yet), but it’s worth noting that the past 10 years or so have brought significant, even historic, innovation and disruption to the world of payments — trends that promise to build and converge in the 2020s.
Apple Pay has added support for users in the Netherlands and also expanded services for Revolut users , according to reports. The service launched in Luxembourg and Hungary last month, and on Tuesday (June 11) in the Netherlands. All Apple Watch, iPad, Mac and iPhone users can use the service wherever it’s accepted. Apple Pay is supported in the Netherlands by ING, but it’s not clear whether any other banks in the country will support it.
Three percent of, well, anything is not a lot. It seems an especially low number when considering this stat: Only 3 percent of companies meet customer demands for instant business-to-consumer (B2C) payments. How about a bigger number, though equally disquieting? As much as 80 percent of firms still rely on paper checks when it comes to making business-to-business (B2B) payments.
Bento for Business, a B2B payments company, has introduced a new product called Bento Pay, a digital payments solution that “eliminates the need to write checks and gives businesses the ease and security of paying any supplier confidentially, regardless of their digital payment preferences,” according to a release by the company. Speaking at the CB Insights Future of FinTech conference, Bento for Business Co-founder and CEO Farhan Ahmad said the company’s direct-to-payee solution can handle frag
Based off SkyStem's popular e-Book, the book of secrets to the month-end close will be revealed in this one-hour webinar. Learn leading practices when it comes to building a strong and sustainable month-end close that has room to grow and evolve. Learn about the power of precise estimates, why reconciliations are critical to closing the books, how and when to automate, and how the chart of accounts play into your close process.
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