How ERP Helps with Customer Outcomes
Navigator SAP
JANUARY 3, 2025
Businesses often frame a new enterprise resource planning solution (ERP) as an operational efficiency initiative. While ERP does improve operations through system-wide automation, end-to-end visibility, and AI-driven analytics, among other areas, it plays an equally large role in improving customer outcomes. ERP is a customer-focused solution, not just an efficiency solution.
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